Refund Policy

1. Overview

At by unat management, we strive to provide exceptional tour experiences. We understand that plans can change, and we have established this Refund Policy to ensure a fair and transparent process for all our customers. Please read this policy carefully before making a booking.

2. Full Refund Eligibility

You are eligible for a full refund in the following circumstances:

• Cancellation made 72 hours or more before the scheduled tour start time
• Tour cancellation initiated by by unat management due to operational reasons
• Tour cancellation due to severe weather conditions that make the tour unsafe or impossible
• Tour cancellation due to force majeure events (natural disasters, government restrictions, etc.)

3. Partial Refund Policy

Partial refunds are issued in the following cases:

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Booking and processing fees
• Add-on services that have already been rendered
• Special event tickets or third-party reservations made on your behalf
• Gratuities and tips paid to guides

5. Weather-Related Refunds

New York City weather can be unpredictable. If a tour is cancelled by us due to severe weather (heavy rain, thunderstorms, extreme cold, or other hazardous conditions), you will receive a full refund or the option to reschedule at no additional cost. Light rain or mild weather conditions do not qualify for a weather-related cancellation — our tours operate in most weather conditions.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or via WhatsApp at +1 551 655 3907
2. Include your booking confirmation number and the reason for your refund request
3. Our team will review your request within 2 business days
4. Approved refunds will be processed within 5–10 business days to your original payment method

7. Rescheduling Option

Instead of a refund, you may choose to reschedule your tour to a different date or time. Rescheduling requests made at least 48 hours before the tour are free of charge. Rescheduling within 48 hours of the tour may incur a rescheduling fee of up to 25% of the tour price.

8. Group Bookings

For group bookings of 10 or more guests, special refund terms may apply. Please refer to your group booking agreement or contact us directly for details regarding group refund policies.

9. Contact Us

For refund inquiries, please reach out to us: