Cancellation Policy

1. Overview

by unat management is committed to providing flexible and fair cancellation terms for all our customers. We understand that travel plans can change unexpectedly, and we aim to accommodate your needs while maintaining the quality of our services. Please review this policy carefully before booking.

2. Customer Cancellations

All cancellation requests must be submitted in writing via email to [email protected] or via WhatsApp. Verbal cancellations are not accepted. The cancellation is effective from the date and time we receive your written request.

3. How to Cancel Your Booking

To cancel your booking, please follow these steps:

1. Contact us in writing: Send an email to [email protected] or message us on WhatsApp at +1 551 655 3907.
2. Include your booking details: Provide your full name, booking confirmation number, tour date, and reason for cancellation.
3. Receive confirmation: We will send you a cancellation confirmation within 24 hours of receiving your request.
4. Refund processing: If eligible, your refund will be processed within 5–10 business days to your original payment method.

4. Cancellations by by unat management

We reserve the right to cancel a tour in the following circumstances:

• Severe weather conditions that pose a safety risk to guests or guides
• Insufficient bookings — minimum participant requirements not met (you will be notified at least 24 hours in advance)
• Force majeure events including natural disasters, government restrictions, public health emergencies, or civil unrest
• Operational issues beyond our control such as vehicle breakdown or guide unavailability

In all cases where we cancel a tour, you will receive a full refund or the option to reschedule at no additional cost.

5. No-Show Policy

If you fail to appear at the designated meeting point at the scheduled tour start time without prior notice, your booking will be considered a no-show. No-shows are not eligible for a refund or rescheduling. We recommend arriving at least 10 minutes before your scheduled tour time.

6. Late Arrival Policy

Tours depart at the scheduled time. If you arrive late, we will make reasonable efforts to accommodate you; however, we cannot guarantee that the tour will wait. If you miss the tour departure due to late arrival, it will be treated as a no-show and no refund will be issued.

7. Rescheduling

Instead of cancelling, you may reschedule your tour to a different date or time, subject to availability. Rescheduling requests must be made at least 48 hours before the original tour time. One free rescheduling is allowed per booking. Additional rescheduling requests may be subject to an administrative fee.

8. Group Booking Cancellations

Group bookings (10 or more guests) are subject to special cancellation terms outlined in the group booking agreement. Generally, group bookings require a minimum of 7 days' notice for cancellation to receive any refund. Please contact us directly for group-specific cancellation terms.

9. Special Circumstances

We understand that emergencies happen. In cases of documented medical emergencies, bereavement, or other extraordinary circumstances, we will review cancellation requests on a case-by-case basis and may offer exceptions to our standard policy. Supporting documentation may be required.

10. Contact Us

For cancellation requests or questions, please contact us: